Frequently Asked Questions

I'm sorry your order is taking longer than expected. Once your item is shipped, you’ll receive a tracking number by email. Please check its status first - sometimes parcels get delayed due to courier processing. If your parcel hasn’t moved for more than 3 working days, or appears lost, contact me at janell.hoong@gmail.com with your order number and I'll investigate as soon as possible.

Please include a clear photograph, highlighting the quality issue or the damaged area of the item, in your email to me at janell.hoong@gmail.com.